Terms & conditions of use

1.1  Introduction
These are the terms and conditions upon which we accept bookings online to park at our car park. It is important you read them and understand them before completing your booking.

When you enter the car park area to utilise a booking, it will be assumed you have read and accepted those conditions of parking, so please read them carefully. 

We reserve the right to change any part of these terms and conditions at any time, by posting an updated version on our website. It is your responsibility to ensure you are familiar with the latest version of these terms and conditions at the time you make a booking.

When reading these booking and payment terms, the following words or phrases have the following meanings:

• "Booking" means any online booking made through our website portal for the parking of a vehicle in the car park.

• "Booking details" means the details of your booking as communicated by us and accepted by you in the process of completing your booking on our website.

• "Booking charge" means the charge payable in relation to your booking, as specified in your booking details.

• "Booking period" means the period covered by your booking, as specified by you in your booking details.

• "Car park" means the car park located at Hamilton Airport and includes all bays, building or structures on the car park and the surrounding driveways and fences.

• "Tariff board" means any board or notice at the entrance to the car park area that displays the standard parking charges to be paid.

• "Vehicle" means any vehicle parked (or to be parked) in the car park and includes any mechanical device on wheels or tracks, its equipment, and accessories.

• "We, us, our" means Hamilton Airport, its employees and agents.

• "Website" means the Hamilton Airport website with its home page or parking home page.

• "You, your" means you: the person making a booking, and (if applicable) any other person who uses a car park for the parking of a vehicle via that booking.

The headings are for information only and do not affect the interpretation of these terms and conditions. These terms and conditions and any booking resulting from them are subject to New Zealand law.

1.2  The agreement between you and us
These terms and conditions apply to your booking.

We rely on these terms and conditions. If there is anything you do not understand or do not agree with, please discuss this with us before you make your booking.

Our employees or authorised agents are not permitted to make any representations or agreements unless these are confirmed in writing. If we agree to changes, please ask us to confirm them in writing. We can then avoid problems over what has been agreed between parties.

Nothing in these terms and conditions of parking affect your statutory rights.

If you book online, a binding agreement will exist between you and us when (and only when) you have submitted a completed booking form to us via our website and we have sent our email acknowledgement to you.

1.3  Our booking service
These terms and conditions set out the terms of our service allowing you to book car parks via our website. We do not guarantee this service will be available at all times, nor will provide access to our car park.

You agree you will not attempt to resell any booking, either on its own or bundled with other products or services. We also reserve the right to limit the number of bookings per person, which we may specify from time to time on our website.

1.4  Booking mobility card holder spaces
Our car park includes accessible spaces for use by mobility card holders (please note: these spaces are only available in Main Car Park A).  Unfortunately, we cannot accept bookings specifically for these spaces. If you have particular requirements, please contact Airport Management on 07 848 9027, or via email parking@hamiltonairport.co.nz

1.5   Cancelling a booking/Refunds
By clicking on “Cancel booking” in your confirmation email, you can cancel your booking up to 1 hour before the start of the booking period at no charge. Bookings cancelled less than 1 hour before the start of the booking period are non-refundable. However, refund requests may be considered on a case-by-case basis at management's discretion. Where approved, refunds will be issued less a $22.00 administration fee.

No refund will be provided if your stay is shorter than your booked period.

1.6 How to apply for a refund
To apply, please complete our online refund application form.  A staff member will contact you once your application has been reviewed.

1.7  Prices and how to pay
The booking charge you are quoted includes GST and is fixed at the time you make your booking. Pricing may vary depending on the time of booking and availability.

You can pay for your booking by using a Master card or Visa Credit/Debit card.  When you give us your credit/debit card number and complete your booking, you authorise us to charge your credit/debit card with the amount of the booking charge.

Online product options:

Main Car Park (A)

• Park and Save - Book online and save 20% of the standard drive-up rare for this car park (limited spaces available).

• Weekend Saver - Park any time between midnight Thursday and midnight Monday. Save up to 40% when booking 14+ days in advance. Save up to 50% when booking 30+ days in advance (limited spaces available).

• Drive-up rate - This price matches the standard drive-up rate, with the convenience of booking online. 

Long Stay Car Park (B)

• Super Saver - Book 14+ days in advance for a minimum 2-day stay and save 30% off the standard drive-up rate. (Limited spaces are available at this rate.)

• Standard Drive-Up Rate - This price matches the standard drive-up rate, with the convenience of booking online.

If you travel and park with us regularly, please enquire about corporate parking arrangements by emailing parking@hamiltonairport.co.nz. 

1.8  Booking period
No refund will be provided if your stay is shorter than your booked period. If you arrive early or leave late, and your vehicle is parked outside your booking times, you will be charged for the additional time at the rate shown on the tariff board. Please note that the tariff board rate may differ from your booking rate.

Entry Window
You can enter the car park up to 12 hours from the start of your booking entry time. If you arrive later than this, your booking will not activate.

You may enter the car park twice, and your booking will remain valid. For example, if your flight is disrupted, you can exit and return later, provided you are within 24 hours of your booking start time. If you are outside of this 24-hour period, please contact us using the details below.

Multiple Bookings
You cannot combine a Weekend Saver with an additional booking before or after. Your vehicle must exit the car park before a new booking can be recognised.

1.9  What to do on arrival
Please ensure you follow the instructions on your booking confirmation email carefully.

Licence plate recognition (LPR) is in operation in our carpark. The parking system will automatically recognise your licence plate and give you access to the car park you have booked. Please ensure you enter the correct car park: Main Car Park (A) or Long Stay Car Park (B), as per your booking.

If you have trouble entering the car park please use the intercom (depicted by a telephone).

1.10  Vehicles permitted in our car parks
We only accept bookings for cars and light vans. You are not entitled to a refund if your vehicle exceeds the size limits we impose.  Please contact us if you wish to check whether your vehicle will be accepted by emailing parking@hamiltonairport.co.nz or calling 07 848 9027.

1.11  Our responsibility to you
On rare occasions we may not be able to accommodate you at the time your booking period begins. If this happens, we will try to let you know as soon as possible. We may be able to make alternative arrangements for you, and, if we can do so, this will be at our cost. In any case, to compensate you for any inconvenience, we will also give you a full refund of your booking charge.  That represents the full extent of our liability to you.

If for any reason we are liable to you under or in connection with these terms and conditions, then to the extent permitted by law, our total liability to you will be limited to a refund of some or all of the charges paid by you. You should also read the following conditions for further examples of circumstances in which we will have no liability to you.

1.12  Your responsibility for check-in time
It is your responsibility to ensure you enter the car park and leave enough time to get from your vehicle to check in within the time limits required by the airline.

To the extent permitted by law, we will have no liability to you if you miss your flight, even if the delay is due to our action or inaction, a problem with a car park or traffic congestion within or near to the airport.

If you enter the car park more than one hour before your confirmed booking time or exit the car park later than your confirmed booking time, you will be charged an additional payment. Insert your debit/credit card at the exit and this will process a payment for the additional time you have remained in the car park beyond your online booking, based on the rates displayed on the tarrif board at the entry to the car park.

1.13  Storage of personal information
In order to process your booking, we need to collect and store certain information about you including, without limitation, your contact details, credit/debit card information and your licence plate.  Such information will be collected and retained only for the purposes of enabling you to use our online booking service and to identify you when you enter or exit the car park. By accepting these terms and conditions, you authorise the use of such personal information for this purpose.

All personal information is collected and stored in accordance with the provisions of the Privacy Act 2020 and our Privacy Policy  Please refer to this policy for details of how to access and/or correct such information.

1.14  Feedback

Any feedback relating to the booking procedure should be made in writing to us at our address below or by emailing parking@hamiltonairport.co.nz.  Please provide us with as much information as possible. This will make it easier for us to assess your feedback.

We endeavour to answer all feedback within five working days. If we cannot, we will tell you when we expect to be able to do so. If you want to provide feedback, please do so as soon as possible, as the longer you leave it the more difficult it may be for us to follow up.

How to contact us
Email us at: 
parking@hamiltonairport.co.nz

Telephone us on:
+64 7 848 9027

Write to us at:
Hamilton Airport, Airport Road, RD2, Hamilton 3282, New Zealand