Airport services

Services available in terminal building:

  • BNZ ATM
  • Luggage trolleys
  • Baby change facilities
  • Free WiFi (connect to "Hamilton Airport Free Wi-Fi" when in the terminal building)
  • TV screens
  • Air New Zealand Regional Lounge
  • Car rental kiosks
  • Tourist information brochures
  • Propeller Airport Cafe and bar
  • Customer Zone on ground floor with charging stations
  • Water fountains on both levels 

(For Alert Level-related information, click here.)

Accessibility

Transport and parking

We use licence plate recognition (LPR) technology in our car park to ensure an easy and relaxing parking experience for our customers.  

  • Arrivals: when you arrive at the airport our system will automatically read your licence plate and the barrier arm will open.  You won’t receive a ticket.  Remember your licence plate number as you’ll need it later.  
  • Departures: after you’ve collected your bags, please pay at the Pay Station outside the terminal.  Enter your licence plate number and follow the onscreen instructions.  Then head to the exit barrier and it will automatically open to allow exit.

If you booked online, you can drive straight to the exit barrier without visiting the pay stations – our system will match your licence plate number with your booking and the exit barrier will open.

For more information on our parking options, please visit Parking Information.

Mobility parking

Mobility car parks are available for vehicles with a valid Mobility Parking Permit. These parks are close to the terminal building and located in the single level open (no cover) car park.  The path to the terminal is wheelchair friendly. Standard parking charges apply.

Taxi services

Taxi services run from directly outside the airport terminal and should be booked in advance. Upon booking, please mention any special assistance you require. Hamilton Taxis (0800 477 477) have two mobility vans available - each capable of carrying two wheelchairs.

Inside the terminal building

  • Doors
    Our airport doors are automatic and wide enough to accommodate wheelchair access.
  • Lifts
    There are lifts providing access to all floors (ground and mezzanine).
  • Toilets
    There are wheelchair accessible toilets on both the mezzanine and ground floors.
  • Arrival and departure gates
    The arrival and departure gates are located on the ground floor. The doors are automatic and wide enough for wheelchair access. There is seating and room for wheelchairs directly in front of the departure gates.
  • Terminal map
    Please see the terminal maps to locate the facilities and services available at Hamilton Airport.
  • Food and beverage
    Propeller Airport Cafe is located on the mezzanine floor. The mezzanine floor can be accessed via the escalator or the lift on the ground floor.
  • Special assistance
    The comfort and safety of all passengers is important. Please contact your airline prior to booking if you require special assistance.
    Air New Zealand provides service to travellers who require special assistance, including medical conditions, disabilities, flying while pregnant, flying with children and children travelling alone.
    Please note that to ensure special assistance can be provided, you must be checked in 60 minutes prior to the departure of your domestic Air New Zealand flight.
  • Wheelchair use
    Please contact your airline directly if you require a wheelchair while at Hamilton Airport.
 

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